Note!! CHRISTMAS 2019/NEW YEAR 2020
minimum booking period 2 weeks applies!
- The Ultimate Care Package For Your Dog -
Hound Dog Hotel specialises in long term stays
First 28 days $65 per day
Fee from 29th day $56 per day
50% Public Holiday surcharges apply
IMPORTANT BOOKING INFORMATION
Daily Fee $65 per day includes: Elite 24/7 service with no extra fee levied for weekends. Epic adventure walks Monday - Friday.
Clients specifically requiring their dog to be exercised on Saturday and/or Sunday can request this: $30 each epic walk.
EXCLUSION: Epic adventure walks are neither included nor offered on Public Holidays.
Check in times 8am-6pm: Your dog can be checked into the Hound Dog Hotel anytime after 8am up to 6pm.
N.B. We strongly advise our clients to take full advantage of our earliest check in time (8am) and latest collection time (6pm) as an early check in (between 8am - 11am) means not only will you gain the best value, but with weekday drop offs you will also get your dog off to a flying start by ensuring they can join the pack walk that day which will help them settle in quickly.
Fees are per date: Fees are calculated on the day you drop off & the day you collect, they are NOT per night.
Puppies: . Usually guests are 12+ months. Younger must be fully toilet trained, no longer chewing, social and returning to recall.
First time stays: We specialise in long term holidays for dogs and prefer a first time stay to be at least 5 days to allow a dog to settle. If your dog have never stayed before and you are looking for a period shorter than 5 days the fee is $80 per day.
We are unable to offer places to Staffordshire Bull Terriers (Staffies)
HOUND DOG HOTEL PREMIUM MEMBERSHIP*
After a dog has stayed as a guest for a period of 5+ days, the owner automatically becomes a Premium Member. This gives them access to exclusive additional services for their dog which are priced at low levels:-
Doggie Day Care: ANY PERIOD BETWEEN 8am-6pm
(Doggie Day Care includes an Epic Adventure Walk)
$55 Monday - Friday $85 Saturday or Sunday
Epic Adventure Walks 60+ minutes $30
Doggie Day Care - with our Epic walk included - and Epic Walks, are special services offered only to existing clients (Hound Dog Hotel Premium Members). We can offer this as we know their dog already. We know they are a social and well adjusted pack member, that they can be allowed off leash, and that they are fully up-to-date with their vaccinations.
THE ABOVE SERVICES ARE SUBJECT TO AVAILABILITY BUT USUALLY CAN BE BOOKED UP TO A WEEK IN ADVANCE
Terms & Conditions
Bookings are only finalised when clients provide a signed acceptance of our Terms & Conditions. Full Terms & Conditions are available through the link at the base of each page (below our telephone number).
A few of our key terms & conditions are set out below:
Drop off & Pick Up Times
Earliest arrival/drop off on first day of stay - 8am
Latest collection/handover on final day of stay - 6pm
Earlier start & later end times attract a further day's charge
All Public holidays & days named below are subject to 50% surcharge:
Good Friday, Easter Saturday, Sunday & Monday
Christmas Day, Boxing Day, New Years Day
N.B: Epic adventure walks are neither included nor offered on Public Holidays.
Deposit To Lock-In Dates
When you want to book holiday dates for your dog, to give you time to finalise your travel arrangements, we will hold your requested booking for 5 working days. Then when you are ready to confirm your booking, to lock-in your dates a non refundable deposit of 50% is payable on presentation of the invoice.
N.B. When your deposit is paid, you can relax as your dates are secured and fees fixed to the level at the time the booking was made. Please be aware, deposits are not refundable under any circumstances and no refunds are made if there is a subsequent reduction to the initial number of days booked.
Paying The Balance
The second 50% payment is payable no later than 28 days prior to the start of your dog's holiday.
Same Month Bookings
Any booking made for a holiday that same month is payable in full immediately on presentation of the invoice.
Whilst we are caring for your dog, veterinary attention might become necessary. We only accept guests when owners have agreed in writing to pay any arising veterinary costs. (Owners provide us with details of a valid credit card at the start of their dog's stay).
A small cash amount s required in the event of any incidentals becoming required during your dog’s stay. Receipts will be provided for any items we might purchase. Normally nothing is needed and as with the credit card details this money is returned when your dog is collected.
(min $50 max $100 according to length of stay)